Task: To create SIM Card change option
Client: Telus web app
Why: To assist clients with their SIM Card change at the store
Goal: Making SIM Card change process fast, intuitive and easy
Complexities: competing ideas of integrating this function into self-serve app
Research and analysis: Competitive analysis, card sorting, heuristic evaluation, qualitative analysis
Impediments: Limited time to finish the project
Solution ideation: Cross functional collaboration, wireframes and prototypes
Result: Done on time as planned