Category: UX/Figma
Includes all UX and Figma projects
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Manage phone # change
Phone number change
Task: to create phone number change option
Client: Koodo web app
Why: to assist clients with their Phone Number change at home or store
Goal: making phone number change/transfer function fast, intuitive and easy
Complexities: competing ideas of integrating this function into self-serve app
Research and analysis: competitive analysis, card sorting, heuristic evaluation
Impediments: limited time to finish the project
Solution ideation: cross functional collaboration, wireframes and prototypes
Result: developed phone number change function on time and within the budget
https://www.figma.com/proto/0q2I6tKdRHj1bVp1GwHF3h/Figma-prototypes?page-id=107%3A73029&node-id=107-76100&node-type=canvas&viewport=767%2C664%2C0.05&t=lbAmdlkITxDyPeyh-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=107%3A76100 -
TELUS SIM card change
SIM card change
Task: To create SIM Card change option
Client: Telus web app
Why: To assist clients with their SIM Card change at the store
Goal: Making SIM Card change process fast, intuitive and easy
Complexities: competing ideas of integrating this function into self-serve app
Research and analysis: Competitive analysis, card sorting, heuristic evaluation, qualitative analysis
Impediments: Limited time to finish the project
Solution ideation: Cross functional collaboration, wireframes and prototypes
Result: Done on time as planned -
TELUS Design System
Creation process of CasaTab component: As one of several UX designers on the CASA Design System team, I played a key role in developing modular, reusable components that balanced adaptability, accessibility, and performance. Working closely with my teammates, I focused on building scalable components based on atomic design principles, ensuring each could flexibly support a variety of contexts and devices.
By aligning with CASA’s design tokens and accessibility standards, I helped foster a consistent visual language and elevated usability
across the system.
DESIGN SYSTEM AND COMMON COMPONENTS
Task: To create a common component for Casa Design System
Client: Casa (Customer Management tool for Telus agents)
Why: Limited number of navigation common components
Goal: To expand the library of frequently used navigation elements and create robust Tab navigation component
Complexities: Multiple user scenarios and variants
Research and Analysis: Research of possible usage scenarios by interviews, surveys and heuristic
evaluations
Impediments: Limited pool of developers who understand the processSolution ideation: Creating diagram of the CC creation process, exploring variant options
Result: Navigation Tab component with several variants to accommodate maximum user scenarios
Description: CasaTab is one of the key common components within the Casa Design System. It’s frequently used by UX Designers and re-purposed as a NPM package by software developers
