Category: UX/Figma

Includes all UX and Figma projects

  • Manage phone # change

    Manage phone # change

    Phone number change

    Task: to create phone number change option

    Client: Koodo web app

    Why: to assist clients with their Phone Number change at home or store

    Goal: making phone number change/transfer function fast, intuitive and easy

    Complexities: competing ideas of integrating this function into self-serve app

    Research and analysis: competitive analysis, card sorting, heuristic evaluation

    Impediments: limited time to finish the project

    Solution ideation: cross functional collaboration, wireframes and prototypes

    Result: developed phone number change function on time and within the budget

  • TELUS SIM card change

    TELUS SIM card change

    SIM card change

    Task: To create SIM Card change option
    Client: Telus web app
    Why: To assist clients with their SIM Card change at the store
    Goal: Making SIM Card change process fast, intuitive and easy
    Complexities: competing ideas of integrating this function into self-serve app
    Research and analysis: Competitive analysis, card sorting, heuristic evaluation, qualitative analysis
    Impediments: Limited time to finish the project
    Solution ideation: Cross functional collaboration, wireframes and prototypes
    Result: Done on time as planned

  • TELUS Design System

    TELUS Design System

    Creation process of CasaTab component: As one of several UX designers on the CASA Design System team, I played a key role in developing modular, reusable components that balanced adaptability, accessibility, and performance. Working closely with my teammates, I focused on building scalable components based on atomic design principles, ensuring each could flexibly support a variety of contexts and devices.
    By aligning with CASA’s design tokens and accessibility standards, I helped foster a consistent visual language and elevated usability
    across the system.

    DESIGN SYSTEM AND COMMON COMPONENTS

    Task: To create a common component for Casa Design System 

    Client: Casa (Customer Management tool for Telus agents)

    Why: Limited number of navigation common components

    Goal: To expand the library of frequently used navigation elements and create robust Tab navigation component

    Complexities: Multiple user scenarios and variants

    Research and Analysis: Research of possible usage scenarios by interviews, surveys and heuristic 
    evaluations
    Impediments: Limited pool of developers who understand the process

    Solution ideation: Creating diagram of the CC creation process, exploring variant options

    Result: Navigation Tab component with several variants to accommodate maximum user scenarios

    Description: CasaTab is one of the key common components within the Casa Design System. It’s frequently used by UX Designers and re-purposed as a NPM package by software developers