Task: to create phone number change option

Client: Koodo web app

Why: to assist clients with their Phone Number change at home or store

Goal: making phone number change/transfer function fast, intuitive and easy

Complexities: competing ideas of integrating this function into self-serve app

Research and analysis: competitive analysis, card sorting, heuristic evaluation

Impediments: limited time to finish the project

Solution ideation: cross functional collaboration, wireframes and prototypes

Result: developed phone number change function on time and within the budget